Why Outsourcing a Helpdesk Makes Good Business Sense.

The motivation behind why so many companies now choose to outsource their helpdesk is fueled by increased demand for a near-perfect IT function at all times. With increased dependence on IT, the requirement to be ‘always on’ is also much greater than it has ever been before.

On the front-end, clients expect nothing short of 100% uptime; and any deviation from a smooth…